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The use of the web pages and services of www.tsantakishop.gr by the visitor/user presupposes their unreserved agreement with the following terms of use, which apply to all content included on its website. Therefore, the visitor/user must carefully read these terms before using the services of the website and, if they do not agree, must not use the services and their content. The visitor/user is asked to check the content of the terms of use for possible changes. The continued use of www.tsantakishop.gr, even after any changes, means the unreserved acceptance of these terms by the visitor/user.
1. GENERAL TERMS The website www.tsantakishop.gr includes the online store of the company VISSARIOU CHRISTOS. Tsantakishop is a company with the name "VISSARIOU CHRISTOS" (VAT number, FAE Tax Office), whose activity is "Trade in Accessories". The company's headquarters are located in Larissa. The constant aim of VISSARIOU CHRISTOS is to serve our customers as best as possible. This online store (e-shop) gives both our customers and all internet users the opportunity to be immediately informed about the products offered by our company, as well as to make their purchases electronically.
2. INTELLECTUAL PROPERTY Intellectual Property Rights and Trademark The entire design of the website, the text, graphics, its selection and settings, are the property of VISSARIOU CHRISTOS and are Intellectual Property Rights. All rights reserved. Any text or image bearing the tsantakishop symbols are trademarks or registered trademarks and are used herein with the permission of their respective owners.
3. PROTECTION OF PERSONAL DATA You can see how we use your data in the Personal Data Protection Statement. The use of the web pages and services of www.tsantakishop.gr by the visitor/user presupposes their unreserved agreement with the terms stated therein.
PERSONAL DATA PROTECTION STATEMENT — WHAT PERSONAL INFORMATION DO I HAVE TO PROVIDE WHEN PLACING MY ORDER? In order to carry out any transaction through the online store (e-shop) of VISSARIOU CHRISTOS and for orders of the company's products to be placed, the disclosure of some personal information by the customer will be requested. When placing the order, the following will be requested: full name, delivery address for the products, billing address for the order (if it is different from the delivery address), invoicing details (if invoice payment has been selected), a contact phone number, your email address, and, in cases where payment is made by credit card, the card number, expiry date and three-digit security code (which will be requested by the payment system of the partner bank).
CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES/OTHER COMPANIES? This data is processed by the company in compliance with Article 7A par. 1 (b) of Law 2472/1997, for the purpose of fulfilling the order placed by the customer and will in no way be disclosed, made public or sold to third parties, unless the procedure defined by legislation for the lifting of confidentiality (Law 2225/1994) is initiated, or in the case of any obligations arising from the national implementation of Directive 24/2006. Your personal information is disclosed through the payment system to the relevant bank (e.g. credit card number) and is not retained in our system, thus ensuring an even higher level of security.
WHY DO I HAVE TO PROVIDE MY PERSONAL DETAILS? www.tsantakishop.gr uses the information you give us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order to your premises, (ii) confirmation and identification of the customer in any necessary case, (iii) new or alternative products offered by www.tsantakishop.gr, (iv) special offers of www.tsantakishop.gr, (v) offers and news of the company VISSARIOU CHRISTOS, (vi) receipt of gifts following a prize draw. Your provision of your personal data means that you consent to this data being used by the employees of www.tsantakishop.gr for the reasons mentioned above. www.tsantakishop.gr requires its employees and the maintainers of its website to provide its users/customers with the level of security stated in this Personal Data Protection Statement. In no other case can www.tsantakishop.gr share your personal information with others without your prior consent, unless this is required through the legal process. Please note that under specific conditions, the law or a court decision may allow or impose the collection, use and disclosure of your personal data, which have been collected online without your prior consent (for example, in the case of a court decision).
4. MERCHANDISE — AVAILABILITY — CHARACTERISTICS The products available for sale, their characteristics, prices and available stock are located at the online address www.tsantakishop.gr and are accessible to everyone. Users can search for more information about each product by clicking on the product icon. VISSARIOU CHRISTOS guarantees the timely information of customers regarding the availability or non-availability of products, but bears no responsibility for their availability. VISSARIOU CHRISTOS makes every possible effort daily to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to limit any errors, we would advise you, before completing any purchase, to contact us in cases where prices or any other product characteristic are beyond the usual and reasonable. At certain time intervals, special offers and discounts may be conducted as part of the company's promotional activities, which will apply only to specified products and only to purchases made through the website www.tsantakishop.gr. The prices listed in the relevant catalogues under each product include VAT (24%), while the online store www.tsantakishop.gr reserves the right to adjust prices without being obliged to notify the consumer public.
5. PRODUCT ORDERS AND CONSUMER PROTECTION Orders through the online store constitute distance sales contracts, governed by the legislative framework of Law 2251/1994 (as currently in force) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A' 116/16.05.2003). The user has the right to place a valid order through the online store, provided they have legal capacity in accordance with the provisions of the Greek Civil Code (provided they have completed the eighteenth year of age and are not under judicial assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. VISSARIOU CHRISTOS reserves the right to claim the return, from the guardian or supervisor, of any orders placed by persons lacking legal capacity.
6. RETURNS — PRODUCT EXCHANGES You have the right to return the products you purchased and to request their replacement, given that the nature of clothing and footwear items is such that they may sometimes not meet your expectations due to their non-physical presence at the time of purchase.
At tsantakishop we believe that the online store should not differ in any way from our physical store. Thus, whether the return is due to a change of size, color, or for any other reason, such as because you were not satisfied with your product, the option to return it is provided within 15 working days from the day of receipt.
If the return is not made within 15 working days, then we have the right not to accept any return for replacement or cancellation of the transaction. We emphasize that the shipping date of the returned product is considered to be the date indicated by the courier on the receipt confirmation, for the purpose of verifying the timeliness.
In any case, the returned products must be in the condition in which they were received by the customer, complete and undamaged, and their packaging must be the one that normally accompanies the product and must be in excellent condition, together with all the documents that accompanied the product (e.g. Shipping Note, Retail Receipt, Bill of Lading, etc.). In the case of a change of size, design, or color of a garment, shoe, or accessory due to a wrong assessment by the customer, the customer sends the merchandise back to us via Speedex at tsantakishop's expense, and we send the new merchandise FREE OF CHARGE (except if the product is on sale, in which case, and only then, the return cost via Speedex is borne exclusively by the customer and is 8 euros).
In the case where the customer wishes a refund and it is not the responsibility of the company, the charge is 10 euros for the return of the product.
In summary, the return and replacement of a product is possible under the following conditions: ▪ the return must be made within 15 working days from the day of receipt ▪ the product must not have been used ▪ the product must be accompanied by all the necessary documents that prove the transaction (e.g. Shipping Note, Retail Receipt, Bill of Lading, etc.)
If the product does not meet the aforementioned terms, it will be returned to the sender. Otherwise, the cost of re-shipping (product replacement) is fully borne by tsantakishop only once.
The return process is simple and is done by phone at 2411810174. Briefly, the exchange process is as follows. You send us the product to be exchanged via Speedex. Upon receipt, we check whether it meets the above conditions. If it does, we send you the new product. Please note that exchanges are always made at the current price of the product. If the new product you choose has a lower price than the one you are returning, you are entitled to a discount coupon of a value equal to the resulting difference. A refund for the above case is not made.
All of the above apply to orders shipped within Greece. For orders abroad, the exchange is subject to shipping charges depending on the region to which the shipment was made.
7. ORDER CANCELLATION It is possible to cancel your order before the product is shipped. Cancellation is possible by sending an email to the address sales@tsantakishop.gr or by phone at 2411810174, daily 09:00-14:30 and Saturday 09:00-11:00.
8. MISCELLANEOUS Force majeure: If, for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible for us to deliver the products to you within the predetermined time, we will inform you by email so that you can declare to us whether you wish, under these circumstances, to complete your order. VISSARIOU CHRISTOS bears no responsibility for any situation that is beyond its fault, and will do everything humanly possible for your best service.
In cases where you have registered an electronic order and, upon receipt, you find that some product (or products) is missing from the overall order, please contact us so that we can arrange all the required details and send you the products you did not receive without any additional charge.
Modification of the terms of the present: www.tsantakishop.gr reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to update the present text for any change or addition to the terms.
In case of non-receipt of the ordered goods (and provided that an unreasonably long period of time has passed since the registration of the order), please contact a representative of www.tsantakishop.gr. For your better and faster service, we would advise you to state the special order code that has been sent to the email address you declared when placing your order.